Shipping policy
📦 Shipping Information
We deliver your wooden artworks worldwide with care and safety
🚚 We Ship Worldwide!
Dolfi ships its handcrafted wooden products all over the world. Shipping costs are automatically calculated based on the order weight and delivery destination according to the geographical areas indicated below.
💰 Shipping Rates by Geographical Area and Weight
| Weight | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 6 | Zone 7 | Zone 10 |
|---|---|---|---|---|---|---|---|---|
| 0,1-1 kg | 9,90 € | 12,90 € | 15,90 € | 23,90 € | 24,90 € | 28,90 € | 42,90 € | 52,90 € |
| 1-3 kg | 10,90 € | 13,90 € | 16,90 € | 28,90 € | 25,90 € | 29,90 € | 43,90 € | 53,90 € |
| 3-5 kg | 11,90 € | 14,90 € | 17,90 € | 32,90 € | 34,90 € | 39,90 € | 68,90 € | 88,90 € |
| 5-10 kg | 12,90 € | 15,90 € | 18,90 € | 37,90 € | 47,90 € | 53,90 € | 97,90 € | 98,90 € |
| 10-15 kg | 13,90 € | 16,90 € | 19,90 € | 40,90 € | 64,90 € | 59,90 € | 132,90 € | 245,90 € |
| 15-30 kg | 14,90 € | 22,90 € | 25,90 € | 55,90 € | 75,90 € | 81,90 € | 137,90 € | 249,90 € |
| 30-50 kg | 18,90 € | 26,90 € | 29,90 € | 99,90 € | 98,90 € | 119,90 € | 255,90 € | 321,90 € |
🗺️ Geographical Area Breakdown
🟢 Zone 1
- Italy
🔵 Zone 2
- Germany
- Austria
🟡 Zone 3
- Spain
- Portugal
- Belgium
- Denmark
- France
- Luxembourg
- Netherlands
- Czech Republic
🟠 Zone 4
- Finland
- Greece
- Poland
- Sweden
- Croatia
- Ireland
- Slovenia
- Slovakia
- Estonia
- Latvia
- Lithuania
- Romania
- Hungary
- Bulgaria
🟣 Zone 5
- United Kingdom
- Norway
- Albania
- Andorra
- Gibraltar
- Macedonia
🔴 Zone 6
- Switzerland
- Malta
🟤 Zone 7
- United States
⚫ Zone 10
- Rest of the world
⚡ Quick Information
📦 Fast Shipping
Delivery in 48-72 hours in Europe for standard products
🛡️ Professional Packaging
Each piece is protected with specific materials to ensure integrity during transport
🌍 Worldwide Coverage
We deliver to over 50 countries worldwide
📱 Tracking Included
Track your order in real time with the tracking number provided via email
📋 Shipping Conditions
✅ What the Service Includes:
- All products are carefully packaged to ensure maximum protection during transport
- Shipping costs shown include professional packaging
- Full insurance of the order value
- Protection from damage during transport
⚠️ Important to Know:
- Once the package has been handed over to the carrier, responsibility for transport passes to the customer
- Dolfi is not responsible for any delays caused by carriers, customs procedures or events beyond our control
🌍 International Shipping
For shipments outside the EU, the following may apply:
💰 Additional Costs
- Customs duties payable by the recipient
- Any import taxes under local legislation
⏱️ Additional Time
- Additional customs clearance time (varying by country)
- Customs inspections that may extend delivery times
- Required document checks
📄 Documentation
- We provide all documentation required for customs
- Phytosanitary certificates when required
- Declarations of origin and value
📱 Tracking and Monitoring
🔍 How It Works:
- You will receive a tracking number by email to track your order shipment in real time
- Tracking is available 24/7 on carrier websites
- Automatic notifications of status updates
- Dedicated support for delivery issues
🚚 Carriers Used:
- DPD for Europe
- SDA for Italy
- DHL, UPS, FedEx for international shipments
- Specialist carriers for valuable artworks
🆓 Free Shipping
🎯 When Shipping Is Free:
- Orders over €69 in Europe (Zones 1–3)
- Selected products with active promotions
- VIP customers with special terms
💬 Questions About Shipping?
Our team is here to help with any questions:
info@dolfi.com Reply within 24 hours
📞 Phone
+39 0471 79 62 39 Monday–Friday: 9:00–18:00
+39 391 1690914 Quick assistance
🏢 Address
DOLFI
Strada Digon 26
39040 Castelrotto (BZ) - Italy
Val Gardena - South Tyrol
🔄 Changes and Cancellations
⏰ Time Limits:
- Order changes: within 2 hours of purchase
- Cancellation: within 24 hours for standard products
- Personalized products: cannot be changed after confirmation
📞 How to Proceed:
Contact customer service immediately with:
- Order number
- Requested change
- Contact details
Last updated: August 2025
*Dolfi reserves the right to change rates and conditions without notice. The conditions applicable are those in effect at the time of the order.