Shipping availability and costs depend on your delivery address and order. Check the options displayed at checkout. Delivery times vary by destination, product availability and carrier; customs procedures may add time for international orders.

Our shipping policy describes protective packaging for transport. If you have specific requirements for a fragile item, contact us before ordering.

Inspect your order when it arrives and contact info@dolfi.com promptly if an item is damaged, defective or incorrect. Include your order reference and photographs of the item and packaging. Keep the packaging while the issue is being assessed. We will review the problem and explain the next steps.

Our published return policy provides 14 days from receipt to request a return, subject to its conditions and exceptions. Personalised or made-to-order products are excluded from change-of-mind returns. Contact us before sending anything back. This does not remove your rights if an item is defective or incorrect.

Contact info@dolfi.com with your order reference, a description of the issue and photographs. We will assess the problem and explain the available next steps. Your statutory consumer rights remain unaffected.

Email info@dolfi.com within the applicable return period, identifying your order and product and explaining your request. Wait for return instructions before shipping the item. Our published policy states that return shipping costs are paid by the customer; do not assume a prepaid label is included. For defective, damaged or incorrect items, contact us so we can assess the issue separately.

For cleaning advice suited to your item's material and finish, contact us with the product reference. Do not assume that water, soap or cleaning products are suitable for every painted, gilded or finished surface.

Natural wood can vary in colour and appearance. If you notice a change and are unsure whether it is normal for your particular item, send us photographs and its product reference for advice.

Use the payment options displayed at checkout for your order. If you need help with a payment or a business order, contact us before proceeding.

Use only the payment options actually offered at checkout and review the payment provider's eligibility rules and terms. Contact us if you need clarification before ordering.

Contact info@dolfi.com to confirm current visiting arrangements, opening times and availability before travelling. Do not assume that workshop access or demonstrations are included without confirmation.

For information about a specific product's materials or certifications, contact us with its product reference.